OUR WHOLESALE FOOD RANGE
We aspire to be the best food wholesaler in central Southern England and we’re passionate about providing you with fantastic customer service. That’s why our friendly sales team are on hand when you need them – you can order for next day delivery up to midnight the day before.
We can supply your independent business with the very finest produce at the most competitive prices – including fresh meat, seafood, light bites, tapas, starters, frozen pies, terrines, individual meals, vegan, gluten free, deli, pidy pastry, frozen fruit, desserts, puddings, ice cream, condiments, sorbet, butchery and wet sauces.
We’re also the place to come for seasonal menu inspiration and fresh ideas to create mouth-watering menus that make the most of your budget – check out our blog for the latest seasonal ideas or join our loyalty scheme for exclusive deals on daily specials, regular prize draws and lots more.
WHERE WE DELIVER
We provide next day delivery to Berkshire, Dorset, Hampshire, Oxfordshire, Surrey, Somerset and Wiltshire. However, we can deliver outside this area in certain circumstances.
We own and maintain a large fleet of modern delivery vans, which are temperature controlled and monitored regularly through the day. We also employ our own courteous and polite drivers, who together with the vehicles means that we are fully in control of delivery schedules
WHAT TO EXPECT
Our brilliant team of drivers will deliver your products either directly to your kitchen or wherever you have specified when opening up your account.
REGISTER FOR A WHOLESALE ACCOUNT
All products made within our butchery and fish departments are labelled with any allergens they may contain. However, despite all reasonable precautions having been taken to prevent cross contamination of the raw materials used in the manufacturing process, our products may contain traces of the following:
Fish Department: Fish, Molluscs, Crustaceans.
Butchery: Celery, Cereals Containing Gluten, Eggs, Milk, Mustard, Soya, Sulphur Dioxide.
For further information regarding specific Cooper Foods products and their allergen content please contact Cooper Foods by telephone on 01264 321050.
Due to stringent food safety requirements and allergen cross contamination potential regarding gluten within products, Cooper Foods does not make any fresh gluten free products ourselves. We do however carry a range of gluten free products in the freezer, sourced from accredited gluten free suppliers.
At Cooper Foods, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety that our customers work with Cooperfoods to comply with the revisions that have been made to this Customer Request for Credit and Returns Policy. Cooper Foods will continue to return for credit any product not accepted at time of delivery. After delivery, our credit and return policy is limited within certain guidelines.
OUR PRODUCT RETURN & CREDIT POLICY DOES FIVE THINGS:
- Ensures product consistency and quality.
- Reduces product loss.
- Speeds the processing and ensures accuracy on all requests for credit.
- Ensures that product is handled in line with Food Safety Regulations.
- Controls product returns so that any unfit product is channelled correctly
WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:
- Your Driver will gladly help you verify that the items delivered agree with your invoice.
- Should you choose to return any product, your Driver will issue a Credit Request.
- If a product is short on delivery, your Driver will make an adjustment on the invoice.
- If a product is damaged, your Driver will make an adjustment on your invoice.
- Once you are satisfied with your order, please pay/sign the invoice.
OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED
An item may be returned, after delivery, only if it meets the important following food safety guidelines:
Make all returns & credit requests within these time frames:
- Produce & Perishables – Point of Delivery
- Non-Stock Order Items – Non-returnable
- Frozen items – 24 hours
- Dry Goods – 24 hours
Chilled items being returned must be stored at between 0°C and 4°c and frozen items must be stored appropriately at -18°C or less.
Products are returnable for full credit only when they are in the original package free of markings or damage.